Unable to launch the program

Bugs and issues - current donor version.
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guogin
Posts: 5
Joined: 25.10.2016, 03:16

Unable to launch the program

#1 Post by guogin » 25.10.2016, 05:24

FreeCommander XE Build 715 donor 64-bit, Windows 10 Enterprise 64-bit

I downloaded the 64-bit donor version yesterday. After installation, it works for a while. However, after I closed the window, it could never be launched again.
Steps to reproduce:
1) Browse into "C:\Program Files\FreeCommander XE"
2) Double clicks on "FreeCommander.exe"
Then I have an error dialog
The application was unable to start correctly(0xc000007b). Click OK to close the application.

Screen shot below:
Image

Regards,
Gin

Karol
Posts: 699
Joined: 19.08.2007, 10:05

Re: Unable to launch the program

#2 Post by Karol » 25.10.2016, 06:14

Did you check the Windows Events Log?
This Error Code means: 0xC000007B STATUS_INVALID_IMAGE_FORMAT which may indicates that some files were corrupted.

guogin
Posts: 5
Joined: 25.10.2016, 03:16

Re: Unable to launch the program

#3 Post by guogin » 25.10.2016, 08:22

Karol wrote:Did you check the Windows Events Log?
This Error Code means: 0xC000007B STATUS_INVALID_IMAGE_FORMAT which may indicates that some files were corrupted.
Then what files are corrupted? I've tried to delete everything and re-install the program. But I still see the same problem. Probably means the corrupted file is not one of the FreeCommander files. Right?

Karol
Posts: 699
Joined: 19.08.2007, 10:05

Re: Unable to launch the program

#4 Post by Karol » 25.10.2016, 08:26

Yes, it is possible.
What about Windows Event Logs?

joby_toss
Posts: 1346
Joined: 22.07.2009, 19:19
Location: Romania
Contact:

Re: Unable to launch the program

#5 Post by joby_toss » 25.10.2016, 16:22

@guogin: latest donor version available "yesterday" (when you downloaded) was 730. Are you sure you got 715? Try to download it again (try also the portable version).

guogin
Posts: 5
Joined: 25.10.2016, 03:16

Re: Unable to launch the program

#6 Post by guogin » 26.10.2016, 06:51

Karol wrote:Yes, it is possible.
What about Windows Event Logs?
I failed to find such entry in the windows event logs. Please see screen shot below. I tried to launch it once at around 2:40 PM.
Image

BTW, I just have interesting findings:
1) If I re-install the program, check the box "Run FreeCommander XE" at final step, the program could be started without error.
2) If I launch it in any other way, e.g. double click the .EXE file, shortcuts, from Windows start menu, right click to run as admin, I will have the same error as described above.

Regards,

guogin
Posts: 5
Joined: 25.10.2016, 03:16

Re: Unable to launch the program

#7 Post by guogin » 26.10.2016, 06:53

joby_toss wrote:@guogin: latest donor version available "yesterday" (when you downloaded) was 730. Are you sure you got 715? Try to download it again (try also the portable version).
Yes I'm sure. I'm sorry but I donated only 4 USD for the option to download only one version "FreeCommander XE 2016 Build 715 64-bit donor".

Regards,

joby_toss
Posts: 1346
Joined: 22.07.2009, 19:19
Location: Romania
Contact:

Re: Unable to launch the program

#8 Post by joby_toss » 26.10.2016, 08:38

My best guess is that your mcafee is corrupting the download or is interfering with the installation process.

Karol
Posts: 699
Joined: 19.08.2007, 10:05

Re: Unable to launch the program

#9 Post by Karol » 26.10.2016, 09:44

If you have FreeCommander.exe.manifest file in the install folder - try to rename the file.

guogin
Posts: 5
Joined: 25.10.2016, 03:16

Re: Unable to launch the program

#10 Post by guogin » 27.10.2016, 03:01

Karol wrote:If you have FreeCommander.exe.manifest file in the install folder - try to rename the file.
What a magic. That solves my problem. Thank you.

Regards,
Gin

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