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Crash with Syncplicity File Context Menu
Posted: 11.10.2018, 13:55
by funkist
My company is using
https://www.syncplicity.com/ as a Dropbox alternative.
In FC, whenever I use the file context menu of the tool, FreeCommander crashes when the tool's dialog should close again. E.g. when sharing a file link, everything works until the finish button. Then the last dialog stays and FC hangs.
I am using FreeCommander XE 2018 Build 783 64-bit donor
on W7 Enterprise 64-bit Service Pack 1
On Windows Explorer, everything works fine.
Thanks for having a look!
-fk
Re: Crash with Syncplicity Context Menu
Posted: 11.10.2018, 13:59
by funkist
Sorry, posted this incorrectly to FC public. Can an admin move it to FC donor, please?
Moved. -Dreamer
Re: Crash with Syncplicity File Context Menu
Posted: 25.10.2018, 15:26
by funkist
Bump... Ideas anybody?
Re: Crash with Syncplicity File Context Menu
Posted: 25.10.2018, 18:08
by Timon
If you provide a crash report, generated by FreeCommander (usually have name fc_bugreport.txt) or from Windows event log, it will be much easier for developer to understand and fix the problem.
Re: Crash with Syncplicity File Context Menu
Posted: 25.10.2018, 22:30
by Dreamer
Please check the latest version (785), similar bug was fixed.
Re: Crash with Syncplicity File Context Menu
Posted: 04.12.2018, 09:49
by funkist
Hi Timon, Dreamer, I somehow missed your updates.
I have updated to FreeCommanderXE-64-donor_portable788, now.
There is still an issue, but rather than FC crashing when the tool closes, it now crashes when the tool opens.
Positive: the tool keeps running and I can complete my action, e.g. send a file to someone.
Negative: I have to restart FC each time
There is nothing current in FcExceptionLog.txt. So it's probably fairly low-level. But there are 2 events in the event log:
1)
Code: Select all
- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-12-04T08:19:30.000000000Z
EventRecordID 270099
Channel Application
Computer xxx
Security
- EventData
FreeCommander.exe
2018.0.0.788
5c058750
ntdll.dll
6.1.7601.24291
5be7857f
c0000374
00000000000bf302
1724
01d48baa02d44ed9
C:\xxx
C:\WINDOWS\SYSTEM32\ntdll.dll
52083962-f79d-11e8-af80-48452028a44b
2)
Code: Select all
+ System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-12-04T08:19:40.000000000Z
EventRecordID 270100
Channel Application
Computer xxx
Security
- EventData
560744818
506094329
APPCRASH
Nicht verfügbar
0
FreeCommander.exe
2018.0.0.788
5c058750
StackHash_5e24
6.1.7601.24291
5be7857f
c0000374
00000000000bf302
C:\Users\xxx\AppData\Local\Temp\WER56C6.tmp.WERInternalMetadata.xml
C:\Users\xxx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_FreeCommander.ex_fe8a79c2fca1db8b010add177a57594b957a628_05b37c21
0
52083962-f79d-11e8-af80-48452028a44b
0
The first file referenced above is not existing. The 2nd is attached. Or, as I can't find the attach function, shared using Syncplicity:
https://eu.syncplicity.com/share/xmfrbj ... Report.wer
Thanks!